7-Day Satisfaction Guaranteed Return Policy
Pada™ is committed to providing high-quality products
designed to meet your needs, but we understand that sometimes a return is
necessary. Our return policy allows you to return products within 7 days of the
delivery date for a replacement or refund, provided the items are stock
products and in new or like-new condition.
Steps to Return an Item:
- Apply
for RMA
- Print
RMA & Prepare
- Attach
Return Label
- Ship
It
All returns require a Return Merchandise Authorization (RMA)
number. You can obtain an RMA number through one of the following methods:
- Via
“My Account”:
- Ensure
you have an account on our website and that the items you wish to return
were ordered through this account.
- Log
in, go to the “My Orders” section, and find the relevant order.
- Click
the "Return/Replace" button and follow the instructions.
- Once
you have the RMA number, track the status in the “RMA” section. If the
status shows "Approved," follow the return instructions.
- Via
Product Return Form:
- You
can access the "Product Return Form" and submit it. We will
reply within 24 hours.
Please Note:
- RMA
numbers are valid for 7 days and cannot be extended or reissued.
- For
defective products, you can contact your sales specialist to arrange a
shipping label and pick-up or prepay freight shipping.
- Custom
products or custom packaging are non-cancellable and non-refundable. Pada™
reserves the right to authorize returns.
- If
additional information is required, we will contact you within 24 hours.
Basic Return Policy
For defective products purchased from Pada™, we offer a full
refund, replacement, or maintenance service at any time. For stock products in
new or like-new condition, we will refund or replace the items within 10 days
of purchase, excluding returns due to misuse or consequential damages. Returned
products must be clean, undamaged, and include all manuals, accessories,
documents, and packaging. Products must also include the original invoice or
packing slip and a completed RMA form. Items that don’t meet these conditions
may incur additional charges or may not be processed.
Custom products, custom packaging, and build-to-order
products in good condition are non-cancellable and non-refundable. However,
defective custom products will be replaced or repaired at our discretion.
Incorrectly ordered custom products may be returned for rework with a 25-30%
restocking fee. Please note that rework timelines depend on our production schedule
and expedite fees may apply.
Kitted items from Pada™ may be returned. However, the
condition of the items and packaging will be assessed, and restocking fees may
apply.
Return Processing Time
Refunds will be processed within 30 days of receiving the
returned package. The refund will be applied to your original payment method,
and a credit will appear on your next statement, depending on your bank’s
billing cycle. An email notification will be sent upon completion. Shipping and
Bank charges are non-refundable unless the wrong or defective items were sent.
Replacements will be processed upon delivery of the returned
package. If the replacement is in stock, it will be sent within 7 business
days. For out-of-stock items, shipping may take up to a week. For urgent
replacements, contact your Pada™ sales specialist with the tracking number of
the returned package, and we’ll expedite the process. Cross-ship replacements
are available for a fee, and a credit will be applied upon receipt of the
original items.
Maintenance returns depend on the extent of the item’s
damage. For maintenance, please contact us at support@mypada.in or reach out to
the nearest office listed on our contact page. We will evaluate turnaround
times and any potential maintenance charges.
Note: During peak seasons or holidays, return processing
times may be slightly delayed. For any questions, feel free to contact us.